Complaints

We are dedicated to ensuring that our customers receive the best possible service and are able to achieve their full potential. Should our service offering to you as a customer be in any way unsatisfactory, it is important to us that you contact us as soon as you can so that we can put it right and improve our service. We take complaints very seriously and promise to give your complaint the full attention it deserves.

If you would like to lodge a complaint you can contact us by email, post or request a callback and we’ll resolve any issues as quickly as we can – and keep you updated on our progress.

Our Complaints email address - complaints@studentfinance.com
Complaints by post can be addressed to:
Career Advance Finance Limited,
71-75 Shelton Street,
Covent Garden,
London,
England,
WC2H 9JQ

You are able to request a callback by emailing complaints@studentfinance.com

If you’re not satisfied with our final response, or eight week have passed since your complaint with us, you have the right to refer your complaint to the Financial Ombudsman Service. You have six months from the date of our final response to refer your complaint to them. You can find out more about the Financial Ombudsman Service.